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CWWC Reservations Docs

What's New

Recent updates to the CWWC Reservation Management System. This page highlights staff-facing changes from 2025 through September 2026.

September 2026

Add-on eligibility and prerequisites

  • Add-ons can require other add-ons or guest conditions before they can be booked.
  • Guest count policies enforce limits on reservations and add-ons.
  • Validation messages and UI feedback make it clearer when an add-on is not eligible.
  • Age overlap issues were fixed, and interactions now show a tag when a teenager is present.

Check-in

  • Staff can check in reservations directly from the Tour view.

School and group bookings

  • Organizations support school and group reservations.

Email templates

  • The email template system was overhauled so templates are easier to manage.

Reservation editor

  • The Edit Reservation page layout is easier to work with.
  • Add-on notes appear with hover tooltips on the dashboard.
  • Empty-day columns on the calendar are narrower so booked days stand out more.

August 2026

Guest ages and add-ons

  • Quick +/− controls adjust guest counts by age.
  • Add-on participant eligibility and split handling are more accurate.
  • A dedicated add-ons page lists related reservations.
  • Add-ons with zero guests are hidden from views.
  • Add-on notes are hoverable on dashboard entries.

Visitors and bookings

  • Visitor email handling includes per-visitor notification toggles.
  • Visitor profiles now list their reservations.
  • Staff can reassign which team member booked a reservation.

Sign-in and registration

  • Registration and login were refreshed for the admin panel.

July 2026

  • Reservations track which user created them (“Booked by”).
  • Discount rules support flexible pricing adjustments.
  • Guests can no longer overbook tour capacity.

May–June 2026

  • Guest ages appear on the add-on picker and throughout add-on booking.
  • Blackout dates can also block related add-ons.
  • Calendar layout and styling were improved.

April–May 2026

Calendar

  • Monthly view includes a week/month toggle.
  • Loading skeletons and a spinner replace plain “loading” text.
  • The monthly grid fills the viewport, with clearer weekly and day views.
  • Bookable and unavailable days are easier to tell apart.

Communications

  • Tour-specific email templates let you customize messages per tour.

February 2026

Notification settings (managers)

  • Turn confirmation emails on or off.
  • Turn reminder emails on or off, and set how many days before the tour they send.
  • These settings live in the admin Settings area.

Email types

  • Confirmation email on reservation creation, including a full invoice breakdown.
  • Approval email when a reservation status changes to approved.
  • Day-before reminder emails sent automatically.

Email history

  • Sent emails are logged automatically.
  • Staff can review them in the Sent Email resource.

Discounts and payments

  • Reservations support discounts and payments.
  • Predefined discount reasons and payment methods are available.
  • The invoice view shows a pricing breakdown.

January 2026

  • Duplicate an existing tour template instead of starting from scratch.
  • Seasons show the year and can recur annually.
  • Seasons can use specific dates, not only month/day ranges.
  • Season permissions and duplicate/delete actions were improved.
  • Blackout date logic respects tour templates and schedules.

2025

Blackouts, capacity, and templates

  • Blackout dates hide affected tour times from booking.
  • Tours-per-day limits prevent scheduling past daily capacity.
  • Add-ons count toward the tour capacity quota.
  • Past tour times are hidden from scheduling.
  • Individual tour templates can be enabled or disabled.
  • Create tours from templates with a quick action.

Cancellations

  • Cancel a reservation and recover it later if needed.
  • Cancelled reservations are hidden from the default list (they still appear on tours).
  • A reservation status selector includes cancellation.
  • A reservation cannot be restored onto a tour that is already full.
  • “Add reservation” is hidden when a tour is full.

Visitors and scheduling

  • Employees can delete visitors, and visitor names can be searched and sorted.
  • Phone number validation is stricter.
  • The calendar defaults to month view.
  • The tour selector uses toggle buttons.
  • Employees cannot create tours outside of templates.